Shipments and returns
Shipping your order
Your order will be packed and prepared for shipment as soon as your payment is complete. The average delivery time within the Netherlands is 2 working days. The maximum delivery time for products in stock is 7 working days. Delivery is taken care of by PostNL, DHL or DPD. Omega Gifts is not liable for mistakes made during transport. Whichever shipment you choose, you will receive a tracking number from us with which you can track your package online.
Shipping costs include handling, packaging and postage. Transport costs depend on the total amount and the chosen carrier. We recommend that you group your items into one order. We cannot merge two orders placed separately, so shipping costs will be charged for each order. Shipping costs will be displayed during checkout.
Returning your order
Do you happen not to like your order or is it not what you expected? Then you can report this to us within 14 days of receipt by e-mail at info@omegagifts.nl, stating your order number. You will then receive return instructions. The return costs are at your own expense. Returns are possible provided the product is unused, undamaged and returned in its original (if possible) undamaged packaging.